- Liam Black - Director : Litori Pty Ltd
As the owner of a new Mitsubishi Triton I feel it incumbent of me to pass on my sincere gratitude for the manner in which your staff of all persuasions conducted themselves. I was very impressed by their professional and personal manner.
You will appreciate that it can be a daunting task choosing a vehicle to suit ones needs, particularly with the variety of choice available in the market today. I had viewed other vehicles similar to the TRITON and after several weeks consideration I believe I made the right choice.
My special thanks go to Mr Wayne Schultz who made my decision a lot easier to make. There was no pressure selling but a genuine guy who made it his job to fully familiarize myself with the vehicle and its capabilities. A truly professional gentleman.
I look forward to a lengthy business relationship.
- Margaret McKenzie
10. Superb! I am just so very happy with my gorgeous car and Garry Crick Auto staff are just wonderful. They all make me feel so special, like lovely personal friends. Buying a Merc. was the best decision I ever made! Thankyou 4 just being the best and having me4 your friend as well as your client.
- Alice Sullivan
Adam Greenaway was recommended to us by a neighbour who had purchased a new car from him. Both my husband and I found him to be polite, sincere and professional.
While we were not exactly intending to purchase the car today we both came away feeling happy with what we had done and enjoyed the experience, also the follow-up to finalize that sale etc was again very professional.
After visiting Mazda and Honda I can see that the Garry Crick Auto Group does make 'A world of difference' I only wish we had contacted them first.
- Cheers Jenni and Rod Lumb
Fantastic service was provided by Andrew, Charleyne and the girl on reception (name I have had a mental blank). With limited time to purchase our vehicle before Dec 31st we were offered prompt, professional and friendly service at all times. All communication was via email or phone for our deal and at no stage was there a problem displayed given the impending pressure that the team was facing to meet the Dec 31st Business Tax cut off time. Upon collection of the vehicle we were offered the same service in person.
I myself being from a customer service background with Defence and receiving several awards it was fantastic to reinstill the assurance that there still is customer service out there in the real world and at no extra cost. Thank you for the service provided and we would highly recommend the Company to anyone interested in purchasing a vehicle regardless of location.
- Ian M. Taylor
Dear Madam, re service to my Subaru Forrester:
Once again I write to thank the Garry Crick organization for the continuing excellence of your service to my vehicle.
Yesterday I submitted my Forrester for replacement of a computer part, a crank angle sensor, PO335. The part had to be brought up from Sydney, and I was booked in for its replacement at 8.30 am at your Sugar Road facility.
When I arrived I was immediately met by a very welcoming lady who took me into the office and introduced me to one of the staff. Efficiency and immediacy were paramount, and I was on my way in the courtesy bus to the Plaza in a matter of fifteen to twenty minutes. The lady driver of the courtesy bus greeted me as an old friend and I felt very much as though I was part of the whole Garry Crick family.
When I collected my vehicle it had been repaired and washed, and being under warranty incurred no extra expense to myself. The efficiency and courtesy made the whole experience a very pleasant interlude in my day. I would like to express my thanks for that service and courtesy.
Imagine my surprise, on departing, to be given a bonus, a gift bag, with very useful items.
I encourage your organization and individual staff members to keep up their excellence in dealing with our vehicles and our personal needs. It is good to be a "member of the family."
- Jeff Gray
Dear Ms Weh/Ms Kelly
I am replying to a survey you sent me asking to rate the recent servicing of my vehicle. The survey is attached.
Added to this I would just like to say that I have always been impressed with the servicing offered at Garry Crick. Although there are now closer Volkswagen dealerships to where I live, I am happy to continue with your organisation. From the time I arrive for the servicing to when I pick up the car, everything runs efficiently and the staff are courteous. I particularly like being asked if there is anything other than the regular servicing I would like to have attended to and being informed at the end of the servicing of any issues that could affect my car in the near future. In the case of the latest servicing I was informed that my tyres would need replacing soon.
The biggest thing to consider in any evaluation however, is how the car runs afterwards. In this regard I have no complaints. While it is difficult to judge just what goes on under the bonnet, the fact that my car has never had any major problems since owning it (nearly 5 years now), is testimony in part to the servicing carried out.
- Derek Bailey
Mr Garry Crick
I have just purchased a second hand car from your Nambour dealership and was looked after by Mr Kim Reid.
I found Kim to be very courteous, helpful, aware of our needs, and, above all, HONEST.
He ensured that the wheels and tyres that we requested to be fitted were the right ones to suit our needs. He also kept us informed exactly what was happening every step of the way, and the reasons why our car was not ready when it was promised.
The main reason we had to wait was your workshop staff considered some parts were borderline, and had to wait for genuine parts to be ordered in.
I will certainly be recommending your company, and in particular Kim, to anyone I know who are in need of a new, or used vehicle.
- Liam Black Director Litori Pty Ltd
I would like to express my extreme satisfaction in my recent dealings with your Mercedes Benz Dealership especially David Gillies.
I rang with interest in a sprinter van, Dave was very informative over the phone with all the features that were immediately relative to work load I had intended for the vehicle. Dave also organised viewing of the vehicle on the weekend and although he wasn't inattendance he had organised another person (whose name escapes me) and followed through the following business day to ensure we were treated with the upmost satisfaction.
We subsequently purchased the vehicle and Dave followed everything through to the end even with relaying information to your finance department with absolute dedication to ourselves.
Our first service has just been completed and Tami and the service team did a fantastic job exceeding all expectations under the watchful eye of Dave. My wife and I were so completely satisfied with Dave that we purchased a second vehicle a C200 Avantgarde.
David Gillies is an absolute asset and credit to your business and I look forward to having future dealings with the dealership team.
- Colin and Margaret Wade
Sorry about the delay in responding. Like many retirees we have been away and only returned last week.
We are extremely pleased with the VW Touareg and the overall sales experience provided by Garry Crick Volkswagen.
The initial purchase enquiry, finalizing the purchase price, arranging the TPI entitlements and the final delivery of the VW Touareg were all handled in a most professional and prompt manner.
We would rate the sales experience as 10 based on the overall professionalism displayed by the staff at Garry Crick Volkswagen.
At all times the Garry Crick Volkswagen Brand Specialist, Jason McIvride, demonstrated a clear appreciation of our requirements and the features of the VW Touareg. Jason demonstrated professional sales abilities and at no time was he "pushy", a trait we cannot appreciate in sales personnel.
We also appreciated the assistance provided by the Garry Crick Volkswagen Sales Manager, Devlin Griffiths who assisted in arranging the TPI entitlements and finalizing the sale.
We have purchased many vehicles and consider the sales experience provided by Garry Crick Volkswagen to be exemplary in all areas.
- Brian and Rita Fielding Owners – Noosa Screens and Curtains
I have recently taken possession of a brand new Jeep Cherokee Laredo from your dealership. My wife Rita and I are now extremely happy Jeep owners.
This is the 4th vehicle we have purchased from your dealership over the past 5 years.
The purpose of this letter is to inform you of my experience with the team at Garry Crick – in particular Tom Phelan.
I started my search for a quality vehicle in late October last year when I met Tom Phelan. From the outset I advised Tom that I would be doing a lot of research and that I would be extending my search for a Jeep as far as Brisbane and Sydney (my son is a jeep owner and lives in Sydney).
I think Tom identified very quickly that I was going to be a hard nut to crack and that I was probably going to be a very demanding customer.
During the weeks that followed Tom kept in communication with me on a regular basis and at no stage did he ever try to “high pressure” sell anything to me. He respected my decision to search elsewhere and always noted that he would be there to discuss opportunities. He kept his composure along the way (despite my arrogance – as advised by Rita my wife) but remained as determined as anything to keep the doors open. He was like a dog at a bone –he just never let go. However he did this in such a way as to not offend me or my wife.
Finally I reached a point where I had researched all my facts and figures. I contacted Tom and told him that I wanted to buy the vehicle and gave him the opportunity to come back with his best offer – without the dutch auction mentality .Tom delivered and I bought the vehicle.
Mathew, I have bought approximately 12 new cars in my lifetime and I can honestly say that this is the first time that have I enjoyed the process of buying a new vehicle. It no longer matters whether I got the best price or best add-ons – the experience was good enough for me.
To top it all this excellent service was extended even further when I had to deal through Luke Meisenhelter (Business manager) to gain finance. The service and advice he provided was just outstanding. He is such a pleasant person to deal with.
Mathew, I have met with my staff to discuss how important good customer service is and I have used my experience with Garry Crick as an example. I am just amazed that this level of service still exists.
Thank you to Tom and the team that assisted him.
- Mike Schwartz
I writing as I just wanted to take the time to let you know about a fantastic service experience I received recently at Garry Crick Subaru at Maroochydore.
During a recent purchase of a new vehicle there, Charlie and Deano repeatedly went beyond what might reasonably be expected by a customer, to deliver an absolutely outstanding experience. Difficult hurdles were encountered by them both repeatedly during the sales process; from stock availability, to possible timing of delivery, to accommodating our trade in requirements, to accommodating our unique shipping requirements, to lending vehicles, looking after my wife a kids while I was away, ensuring items left in our trade-in vehicles were forwarded to us, organizing creative financing option (with Vicky's help), to taking the hit for Toll Transport's errors, to having accessories sent to us separately and more. The list is a long one.
At each and every single turn, Charlie and Deano delivered - and delivered beyond expectations. A truly outstanding effort across many and varied needs and interactions. They really do deserve a big plug. Well done, keep it up, and keep Charlie and Deano on staff! My father-in-law is looking for a new vehicle and, while he was tossing up between a Subaru and something else, I told him he'd be nuts not to go and talk to Charlie and Deano.
I know NPS is a big thing for you guys there days. I'd give them both 20 out of 10 if it were possible.