Terms & Conditions

Crick Auto Group 3 Day Hand Back Terms & Conditions

  • The amount paid, excluding stamp duty can be allocated to any other new, demo or used vehicle for sale in the group a choice of over 2000 cars.
  • If the car you select is more expensive then the additional funds needs to be provided. If the car selected is less expensive a refund cheque will be provided to you for the difference.
  • The vehicle cannot be damaged in any way and distance travelled cannot exceed 500 km.
  • Any car care or protection products that were acquired on the first car will be applied to the replacement car. This way the customer receives full credit for total price paid and they get the same products.
  • The car must be physically returned to our premises by the 3rd day. Written or verbal communication that the car will be returned is not sufficient.
  • Any finance or insurance swap fees or termination fees are paid for by the customer.
  • 3 days is strictly enforced. It includes the day that you drive out and includes the day you bring it back. It includes Sundays and Public Holidays e.g. if you pick up a car anytime on a Saturday, you need to return the vehicle anytime on Monday. If you pick a car on Friday, you will need to return it on Saturday as we are closed Sundays and Monday would be the 4th day.
  • If a trade in was part of the original deal, the original trade-in vehicle will already be wholesaled. The customer cannot have it back. The same trade allowance will be allowed on the replacement vehicle.
  • This policy does not apply to new vehicles or demonstrator vehicles.
  • This policy is for retail customers only.
  • If finance approval cannot be obtained on the replacement car selected, then the customer will need to select a vehicle that finance can be approved on.
  • If the vehicle was delivered by freight, any additional freight costs are at customer's expense.

Crick Auto Group Price Promise Terms & Conditions


Sales

To be eligible to receive a refund under the 110% Price Promise:

  • 1. Must have signed unconditional contract for your new motor vehicle.
  • 2. New vehicle can be from any Crick Auto Group (CAG) dealership
  • 3. Notify CAG of claim within 30 days and within same calendar month of signed contract.
  • 4. Provide CAG with copy of TV commercial or print media (not online) showing competitors offer.

The Competitor:

  • 1. Must be within 70km of the selling CAG dealership (except Rockhampton, which is 120km).
  • 2. Advertised price must be for a vehicle identical to the contracted new vehicle, including colour.
  • 3. Price cannot be for last year build or compliance plate
  • 4. Price cannot be for a Demonstrator Vehicle.
  • 5. Offer for cash back or value added item is not taken into consideration in determining price.
  • 6. Must have a vehicle ready for immediate delivery.

The refund will be 110% of the difference between the Competitor price and the Crick Auto Group price


Finance - We GUARANTEE to beat any competitor’s finance payments!!!

  • Must be on a fixed term and fixed rate car loan.
  • Must be on a comparable product i.e. structure, term, type.
  • No additional guarantors involved in transaction.
  • Only vehicle can be offered for security.
  • Offer must be presented to dealership prior to delivery.
  • Must present advertised terms and conditions from competitor in writing, valid within the same month of delivery.
  • Must have approval stating the information, quote only is not sufficient.

Service

We promise to beat any written competitors quote on vehicle servicing for any of the new car brands we sell and service using genuine parts.